Privacy Policy
How we collect, use, and protect your information.
Last updated: June 2025
1. Introduction
Karibu Rides (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kariburides.com or use our airport transfer and chauffeur services.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Flight numbers (for airport transfers)
- Payment information (processed securely by our payment partners)
2.2 Automatically Collected Information
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your bookings
- To send booking confirmations and updates
- To communicate with you about your rides
- To improve our website and services
- To comply with legal obligations
- To prevent fraud and ensure security
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Our drivers (pickup/drop-off details and flight information)
- Payment processors (to process transactions)
- Service providers who assist us in operating our website and business
- Law enforcement or regulatory bodies when required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. All data is transmitted over secure, encrypted connections (HTTPS). Payment information is handled by PCI-compliant payment processors and is never stored on our servers.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Booking records are kept for accounting and legal compliance purposes.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies are required for the booking engine to function properly.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Withdraw consent at any time (where processing is based on consent)
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Phone: +254 700 049 996
- Address: Jomo Kenyatta International Airport, Nairobi, Kenya
- Website: Contact Us